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Magic Quadrant for the CRM Customer Engagement Center, 2021

Published by ServiceNow

COVID-19 demanded immediate action from customer service organizations and accelerated demand for, and adoption of, CECs at scale. This Magic Quadrant evaluates 16 CRM CEC vendors to help application leaders find the solution that best meets their current and long-term needs.

Inside the Gartner 2021 Magic Quadrant for the CRM Customer Engagement Center report you’ll find an unbiased, third-party evaluation of vendors providing customer service and support applications. You’ll also learn the details on why ServiceNow is named a Leader in the 2021 Magic Quadrant for a second year in a row.

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